Rachael (and her excellent Team) strove tirelessly in the background to resolve my figures with the NHS and PCSE. At times it felt like little was happening but every few months she would give me an update which clearly showed she had made significant progress and information started appearing from NHS BSA suggesting my Pension figures were becoming more transparent. However, Rachael showed her true worth in remarkable fashion as the Pension was just about to complete. During the application process I was unlucky enough to develop a significant and serious illness. I contacted her to tell her this news not expecting her to do anything with it other than commiserate but she immediately noticed that I could make a Tier 2 ill-health claim on the 2015 part of my Pension (my 1995 Pension would continue as an age-related normal Pension claim at age 60y), and this led onto the Tier 2 ill-health claim being converted to a Terminal Illness Benefit rather than a Pension. The end-result is that I now have a lump sum (rather than a Pension) which is of far greater value than my simple 1995 Pension and does not end upon my death. Although I gain nothing material from this I now have the peace of mind of knowing for definite that my Wife and Son will be well financially secure following my demise, and being able to look at actual sums of money means that my Wife will be able to take further financial advice with a degree of security that she may not have had before. I was very impressed by Rachael’s actions over the above and I do wonder if anyone else would have noticed this - which would have meant I would have received a much lesser amount.